INFO RELATED TO COVID-19

Updated 10/5/20: Bank face to face from the comfort of your home through Affinity Plus Video Banking. You can also now visit us for in-person services by appointment at most branches. Below you’ll find details about what services you can get where, and other info we think might help.

Services At Branches

In-person appointments are available at many locations and, while teller lines remain closed, most locations offer services in the Drive Thru and/or at Curbside. For more details including hours and services available, please check the Branches page.

Curbside

This service is available at these locations:

Alexandria
Coon Rapids
Fergus Falls

 

Numbers will be posted outside the entrance. And when you call, someone inside will help you over the phone. We can even run something out to you, like a new debit card. We just won’t be handling cash.

 

Lobby Advising

Lobby-based advising services are available at:

New Hope

 

Closed Branches

The following locations remain closed:

Bemidji State Campus
Grand Rapids East
Mankato State Campus
Minneapolis – Nicollet Mall
Moorhead State Campus
St. Cloud State Campus
St. Paul – Capitol

Order Pickup

Need to pick something up at a branch? If you fill out an Order Pickup Request, we can have your order ready and waiting for you.

Request an Order Pickup

Service Availability

Whatever you need to do, there are several ways you can do it. Begin with self serve and save yourself a trip, or visit us at your branch. We’re still here!

Download our quick-reference sheet download icon

everyday bankingEveryday Banking

Check balance / Transfer Funds

Digital Banking, Phone Support, Bank by Phone, Live Chat, Deposit-taking ATM

Make a Loan Payment / Pay Bills

Digital Banking, Phone Support, Bank by Phone, Live Chat, Mail / Night Drop, Drive-thru

Credit card dispute

Digital Banking, Phone Support, Bank by Phone

Cash Withdrawals

Deposit-taking ATM, Drive-thru

Check Deposits

Mobile App, Deposit-taking ATM, Mail / Night Drop, Drive-thru

Domestic / International Wire

Online Banking, Phone Support, Video Banking

Debit card dispute

Online Banking, Phone Support, Video Banking

Cash Deposits

Deposit-taking ATM, Mail / Night Drop, Drive-thru

Skip a Loan Payment

Digital Banking, Phone Support, Live Chat

Cards and documentsCards & Documents

Cashier's checks

Phone Support, Curbside (cashless), Drive-thru

New debit, gift, pre-paid cards

Phone Support, Curbside (cashless), Drive-thru

Pick up documents / notary services

Curbside (cashless), Drive-thru

Drop off documents / titles

Mail / Night Drop, Drive-thru

new loans and accountsNew Loans & Accounts

Business accounts & loans

Phone Support, Video Banking

Personal accounts & loans

Digital Banking, Phone Support, Video Banking, Curbside (cashless)

Loan closings

Phone Support, Video Banking, Curbside (cashless)

extra helpExtra Help

Guided self-serve

Phone Support, Live Chat, Video Banking, Curbside (cashless)

Account Maintenance / Inquiries

Digital Banking, Phone Support, Live Chat, Video Banking, Curbside (cashless)

Calendar

Event Cancellations

All in-person events are canceled until further notice. We’ll reschedule as soon as we’re able, and we thank you for your understanding.

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Mail Service

Some countries are limiting mail service because of COVID-19, and this might affect some international members, including those in the military. And even if you’re in the U.S., you might want to just reduce your incoming mail. Have you switched yet from paper to Digital Statements & Notices? Sign up in online banking for easy access to everything we’d normally mail you.

Go to Online Banking Get details about international mail

24/7 Account Access

Whether you want to limit your time in public spaces these days, or you just want to bank from the couch because it’s easier, you can access your accounts in all kinds of ways. Anytime day or night.

Digital Banking

If you prefer the bigger screen of your laptop, there’s online banking. And with our top-rated mobile banking app, you can do almost everything you can do in a branch.

icon--CircleCheckmark-purple-700@2xCheck your balance of any account
icon--CircleCheckmark-purple-700@2xTransfer funds
icon--CircleCheckmark-purple-700@2xDeposit your checks
icon--CircleCheckmark-purple-700@2xPay your bills
icon--CircleCheckmark-purple-700@2xPut a stop payment on a check
icon--CircleCheckmark-purple-700@2xReview a past statement
icon--CircleCheckmark-purple-700@2xCheck your credit score
icon--CircleCheckmark-purple-700@2xApply for a loan

Get the mobile appicon--Phone-white@2x Learn about online bankingicon--CursorClick-purple700@2x
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ATM Access

Affinity Plus has more than 60,000 surcharge-free ATMs in many communities, even beyond our branch locations. Many of these ATMs also can take check and cash deposits.

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Debit & Credit Cards

Just like always, your credit and debit cards give you immediate access to your money. And you can use them anywhere Visa® is accepted.

Learn about debit cards
Learn about credit cards
Automated Phone Banking

You can also call our automated phone service anytime to check balances, make loan payments and more. Call +1 (800) 444-7228, or (651) 224-3999.

Learn about phone banking

Ways We Can Help

If your financial situation is stressed because of the pandemic, we want to help. There are several options available, and we’ll work together to see what’s best for your situation. Below is just a sample.

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Skipping or Modifying Loan Payments

We can talk about modifying your loan payments. You can send us a “skip a payment” request from online banking or the mobile app. After logging in, you’ll find it on the Contact screen. Go to online banking

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Budgeting

We’ll look for ways you might be able to reduce payments and/or prioritize spending.

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And More Solutions

There are even more options that we can talk through. If you need help, please just let us know.

Stimulus Payments

In response to the pandemic, Congress has directed the U.S. Treasury to send to economic-impact – or stimulus – payments to taxpayers. These payments include:

  • $1,200 for individuals, or $2,400 for married couples
  • $500 for each qualifying child

You’re eligible for full stimulus payments if you’re a taxpayer with an income of $75,000 or less, or a total of $150,000 for married couples. Visit our blog for information on stimulus income qualifications.

And the Internal Revenue Service (IRS) has the most up-to-date information regarding how, where, and when the payments will be sent.

Read about the qualifications Check the IRS site for payment info icon--PopOut-blue700@2x

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Hunger Relief

As our members and communities face unique challenges due to COVID-19, food shelves across Minnesota are seeing their clients’ needs triple. And to help, we partner with Second Harvest Heartland.

How Affinity Plus is Helping

Our relationship with Second Harvest Heartland is year-round, but we recently donated $10,000 for the increased need in our communities. And we’ll also help the organization with marketing to increase awareness and additional funding. All of it will support food distribution, access to SNAP (Supplemental Nutrition Assistance Program), and more resources that help feed our neighbors during these unprecedented times.

How You Can Help

If you’re in the position to give, Affinity Plus members can use 1,250 MyPlus Rewards™ points for a $10 charitable donation to a food shelf in your community. Just log in to the mobile app or online banking to check and redeem your points. Or you can make a financial donation of any amount through Second Harvest Heartland’s website.

How to Get Help

If you’re experiencing food insecurity, Second Harvest Heartland’s website helps you find nearby emergency food shelves, prepared meals, and ongoing supplemental programs.

Learn more about Second Harvest Heartland Donate points in online banking

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Protecting Your Information Security

As companies take extra measures now to protect their employees and consumers, cybercriminals are taking advantage of the heightened concern. But there are simple ways to protect yourself, and it starts with awareness.

Things to Watch For

The Affinity Plus Information Security team is partnering with others in the industry to closely track fraud attempts and threats. And we wanted to share some trends we’re seeing.

  • Malicious websites and spam emails containing an interactive dashboard of Coronavirus infections and deaths produced by Johns Hopkins UniversityTransfer funds.
  • Emails claiming to have the most up-to-date information on the COVID-19 status. The links in these emails are not safe.
  • Emails asking for donations related to the virus.

But you have the power to protect yourself from these and other fraudulent attempts.

Easy Ways to Protect Yourself

Though fraudsters can be extremely convincing when they contact you, you’ll have the upper hand if you follow these simple tips.

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Emails

Be suspicious of links.
Instead of clicking on links in emails, try to go directly to the source’s website on your own.

Don’t even open emails from unfamiliar senders.
Instead, just delete them.

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Text Messages

Don’t respond to unfamiliar texts.
Whether the sender is unfamiliar, or the message just seems unusual, just delete it without responding.

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Phone Calls

Don’t provide any personal information.
If someone calls you and asks for private info like your birthday, Social Security, login credentials, etc., just hang up. Legitimate companies and organizations won’t do that.

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Already clicked on something?

Change your password.
If you’re worried about something you clicked on, or personal info you gave out, it’s a good idea to change your password for the related site (if there is one).

We’re Here for You

While we continue monitoring the situation, we’ll make any other necessary changes to help keep our employees and our members as safe as possible. And we so appreciate your understanding. Thank you, and please let us know if you need anything.

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