Information Security. We're in it together.

Your account and information security is a top priority at Affinity Plus. We have teams of professionals dedicated to anticipating, preventing, and addressing threats. And while we’re keeping watch on our end, there are things you can – and should – do to protect yourself, too.

Suspect Fraud?

Call (800) 654-7728 anytime day or night.

What We Do

Here are just a few of the things we do to keep your banking information private and secure online.

We encrypt all data and wireless communications.
We monitor payment channels for suspicious transactions.
We prevent your Affinity Plus account-related info from being stored on your smartphone or computer.
Our online banking automatically logs you out after 10 minutes of inactivity.
Our mobile app automatically logs you out after 3 minutes of inactivity.
After 3 failed login attempts with your Username, we automatically lock your digital banking profile. We do this to protect you from “credential stuffing” (when organized hackers guess your correct Username, and start stuffing possible Passwords).

What You Should Do

Emails, Texts & Calls

Be suspicious of links, unfamiliar senders, and anyone asking for personal info when THEY contact YOU.

Don’t click on email links. Instead, try to go directly to the source’s website on your own.
Don’t respond to unfamiliar text messages. Whether the sender’s unknown, or the message seems unusual, just delete them.
Don’t give personal info to callers. If someone calls you and asks for your security code, birthday, Social Security number, password, etc., don’t provide it. Just hang up. Legitimate companies won’t call you and ask you for that.
Affinity Plus will never contact you and ask for personal information. If anyone does reach out to you saying they’re us, and they ask you for a code or anything else that only you should know, don’t provide it.

Account Awareness

You can check your transactions 24 hours a day in digital banking, or through our automated bank-by-phone service.

Log in to online banking from affinityplus.org, or download the Affinity Plus mobile banking app to check all your transactions from the Accounts screen.
Or to hear your transactions in English or Spanish, call our automated bank-by-phone service at (800) 444-7228.
If you suspect fraud, call (800) 654-7728.
You can also temporarily freeze your debit or credit card yourself in digital banking.

Unique Usernames

Don’t use the same Username anywhere else. If you do, your info’s easier to hack.

Your Username for Affinity Plus digital banking shouldn’t appear anywhere else – not in your email address, and not in your logins for any other websites or apps.
The longer and more complex, the better (we recommend including at least 1 number).
If your Username is easy to guess, or if you use it someplace else where there’s been a data breach, then you’re more vulnerable to hackers.
Your Password should be unique, too – and long (phrases are great).
To change your Affinity Plus digital banking Username or Password, log in to online banking or the mobile banking app and go to Profile. In the mobile banking app, you get there from the More screen.

Current Contact Info

Make sure we know where to send your mail and how to reach you.

Anytime day or night, you can easily check and/or update your phone number, email, and mailing address with Affinity Plus.
Just log in to online banking or the mobile banking app, and go to Profile. In the mobile banking app, you get there from the More screen.
You’ll want to make sure your info’s current with ANY business that sends you personal information.

Careful Web Browsing

When you’re browsing online, watch what you click.

If a site doesn’t look reputable, don’t click on anything. Not that all professional-looking sites are legitimate, but avoiding the obviously unprofessional ones is something you can do.
Keep your web browser and any plugins updated.
Set your browser to block pop-ups. This reduces the chance of your seeing and clicking on malicious ads.
If you’re worried about something you clicked on, or personal info you gave out, it’s a good idea to change your password for the related site (if there is one).