Protecting you: information security

Our Commitment To You

Members’ account security and personal information is a top priority for Affinity Plus. We have teams of dedicated professionals who anticipate, deal with and help prevent security threats to our members.

What We Do

  • We encrypt all data and wireless communications.
  • No personal or financial information is ever stored on your computer or smartphone.
  • Our online banking automatically logs you out after 10 minutes of inactivity.
  • Our mobile app automatically logs you out after 3 minutes of inactivity.
  • We monitor payment channels for suspicious transactions to detect fraud.

What You Can Do

Here's a list of tips from your Affinity Plus Information Security team:

  • Keep your accounts up to date with Affinity Plus if your address, phone or contacts change.
  • Go paperless and use Affinity Plus’ secure Online and Mobile Banking services.
  • Affinity Plus will never ask you for your user ID or password.

Monitor your accounts

  • Monitor all statements, bills and accounts.
  • Regularly review your credit reports.
  • Look for unexpected charges on your debit or credit cards.
  • Note alerts that your accounts have been accessed from another computer or device.

Keep your accounts safe

  • Consider using a passphrase – a series of random words or sentences that mixes upper and lower-case letters and special characters.
  • User multi-factor authentication when available.
  • Be wary of unexpected notices that your account passwords have changed.

Use email safely

  • Never reply to emails (or text messages) that request personal information.
  • When in doubt, don't open attachments or click links in emails from unknown senders.
  • If you receive an email you weren't expecting from a sender you know, call to verify they sent it.

Stay safe online

  • Manually type in website addresses instead of clicking on questionable links.
  • Watch out for phishing websites. These present as legitimate but are simply gathering your private information.
  • Only do business with companies you know and trust.
  • Overall, be vigilant and suspicious constantly when on the internet.

Keep your devices safe

  • Make sure all your internet-connected devices are up to date.
  • Make sure any home computers have anti-virus installed and are active and up to date.
  • Run software that comes only from reputable sources.
  • Make sure you have an automated file backup system in place.