Help Center Digital Banking
Digital Banking
Digital wallets, biometrics (fingerprint or face), device requirements, and more
Add Card to a Digital Wallet
Your Affinity Plus credit and debit cards can be added to your favorite digital wallet:
- Apply Pay®
- GooglePay™
- Samsung Pay®
And more! Digital payments are easy and secure, and you don’t need your card with you.
Biometric (Fingerprint) Login
Our mobile banking app uses biometric login that works with Android Fingerprint and iOS Touch ID or Face ID, depending upon what your mobile device supports.
To use biometric login (Touch Login):
- Set up biometric login on your mobile device. Fingerprint and face ID are set up though the Settings app on the device.
The setup may be different depending upon your phone brand or model, so we recommend you review instructions with your device’s manufacturer if you have questions. - Log in to the Affinity Plus mobile banking app.
- Accept the biometric prompt.
Once you've successfully logged in with your credentials, you'll be prompted to enable biometric login.
You can disable/enable Touch Login at any time from the More screen of the mobile app.
Features (What can I do?)
Explore features in our digital banking experiences:
Get (Download) Mobile Banking App
Our mobile banking app is available for both Android and iOS devices.
Import Accounts to Mint
You can add your Affinity Plus account(s) to Mint from mint.com or from the Mint app. Refer to these instructions for adding a new account in Mint.
Import Accounts to Quicken & Quickbooks
For Quicken and QuickBooks, our online banking supports the Express Web Connect and Web Connect methods. Direct Connect is not available.
Express Web Connect
Express Web Connect allows Quicken and QuickBooks Online to automatically get transactions from Affinity Plus online banking.
Connecting your accounts:
When prompted to select your financial institution's name, select "Affinity Plus FCU – New". You'll enter your online banking credentials (username and password) to connect your accounts.
Web Connect
Web Connect allows you manually import a download file into Quicken or QuickBooks.
Generating the Quicken or QuickBooks download file:
- Go to the Tools & Alerts menu. Select the Download Transactions option.
- Select your download parameters:
- Select the account you want to download transactions for.
- Enter the start and end date you want transactions for.
- Select the Download option at for either Quicken (.qfx) or QuickBooks (.qbx).
Login Trouble
Change Password
You can change your password at any time through Profile settings.
- Mobile banking app: From the More screen, select Profile Details then Password.
- Online banking: Select Profile in the top menu, then select Password in the left-hand menu.
Change Username
You can change your username at any time through Profile settings.
- Mobile banking app: From the More screen, select Profile Details then Username.
- Online banking: Select Profile in the top menu, then select Username in the left-hand menu.
Forgot Password
If you’ve forgotten your password, you’ll need to reset it.
- Mobile banking app: On the login screen, select the Forgot? link next to the Password field.
- Online banking website: Forgot Password. This is also accessed from the login page, select the Forgot Password link below the Log In button.
Forgot Username
Please contact us if you’ve forgotten your digital banking username.
Call us at (800) 322-7228
Locked Out of Account
If you’re locked out of your account, you can use the Forgot Password functionality to reset your access.
Contact us as soon as possible if you suspect there’s been unauthorized access to your account.
Repeated Account Lockouts
Keep getting locked out of your account, even after changing your password? If you have the same username with another online service, it’s time to change your Affinity Plus username.
The same username in multiple places can lead to “credential stuffing.” That’s when hackers use previously stolen login credentials from one website or app, and then “stuff” them into other websites or apps until they find matches.
We’ve seen a pattern of these attacks, where members can't get in with their correct password, because the hacker maxed out their login attempts with their username. It's not a bug – these are cyberattacks with your stolen credentials.
After we unlock your profile and change your password, you’ll also need to change your username to something that’s:
- Unique to your Affinity Plus login – NOT used in any of your email addresses, or logins for other websites or apps.
- Longer and more complex (we recommend including at least 1 hard-to-guess number).
- Hard to guess.
You’ll need to change your username, otherwise this will keep happening. Because you were locked out by someone else, it’s proof that they have your current username.
Visit our Information Security page to learn more about keeping your information protected online.
Paperless (Digital) Statements
You can enroll in digital statements, view statements and manage statement preferences from both the mobile banking app and the online banking website.
Through digital banking you'll be able to view up to 84 months' worth of statements at a time.
- Mobile banking app: Navigate to the More screen, tap the Statements & Notices option.
- Online banking: Select the Statements & Notices menu.
Register for Digital Banking
Through the registration process, you’ll set up your digital banking credentials (user ID and password) that you’ll use to log in with.
Businesses, Trusts & Foreign Students
Because of some additional info needed, self-service registration isn’t available. A member advisor can get you set up if you contact us in one of the following ways:
- Register via Live Chat, or by phone at (800) 322-7228
- Stop into one of our branch locations
Personal Accounts
You can register for digital banking from either the online banking website, or from the mobile banking app.
- Download our mobile banking app, and select the Register link from the log in screen.
- Register directly on the online banking website. This is also accessed from the sign-in page, from the Please Register link.
Member Number
To register for digital banking, you’ll need your Member Number. Don’t know it?
- If you applied online for a new membership within the last 72 hours, you can get your Member Number with the limited-time link we emailed you.
- Or contact us, and we'll look up your Member Number for you.
Send Money with Digital Wallets
Add your Affinity Plus Visa® credit or debit card to your favorite digital wallet, and you can use the send money feature these services offer.
System Requirements
Review our Digital Banking System Requirements to see which mobile operating systems and browsers we support for our mobile banking app and online banking.