Help Center Your Account
Updating your contact info, adding joint account owners, beneficiaries, and more
Your account number, along with the Share/Loan ID, is listed in account details.
Account Number (also known as your MICR number) is for transfers outside of Affinity Plus, direct deposits and paying bills.
Share ID (or Loan ID) is used for transfers between your Affinity Plus accounts. This is the number needed for member-to-member transfers.
If you’re already an Affinity Plus member, the easiest way to add another account is from digital banking, after logging in.
To add or change a beneficiary, fill out the Beneficiary Request Form.
You can mail, fax or drop off the completed form at a branch location.
You can update your address, phone number or email address in online banking or the mobile banking app.
When updating your PIN, you must call from the number we have on file for you. That's to protect your security.
And the number you dial depends on the type of card.
To close an account within your membership, submit the request in online banking: Close Account Request form
You can also access this form from the Contact option within online banking, located in the top right. On the Contact page, select "Close Account" in the menu on the left.
To close your membership, please either start a Live Chat or give us a call at (800) 322-7228 during business hours.
You can download your transactions from the online banking website. The file generated is a comma separated file (.csv) and can be opened in any spreadsheet application.
To download your transactions:
Real-time fraud monitoring is on your credit and debit cards. If fraud is detected, the Fraud Department at Affinity Plus will contact you with the information we have on file for you, either by text, email or phone.
Responding to fraud alerts:
For your security, we can't give out current PINs over the phone. But you can reset yours by calling from the number we have on file for you.
And the number you dial depends on the type of card.
Notify us of upcoming travel to ensure your credit and/or debit cards work properly while you’re out of town. To ensure we have time to process your request, please send a travel notification at least 3 business days ahead of when you’ll be leaving for your trip.
You can order checks from the online banking website, but not the mobile app.
After logging in to online banking, select your checking account from the main Accounts screen. Next, click the "Order Checks" button on the left and you’ll be navigated to our partner website. Then select "Shop Full Catalog" to make an order.
And the cost will vary depending on the options you pick, but standard Affinity Plus checks with regular delivery (7-10 business days) are around $17.
Get Free Checks
If you have Interest Reward Checking, you get up to 4 boxes of checks free each year. To get your checks for free, you must select the style identified as "Affinity Plus Duplicate Custom" (valued at $17.00 per box).
Affinity Plus Routing Number: 296076301
Affinity Plus only has one routing number assigned for all accounts (other, larger financial institutions often have many).
The routing number is sometimes referred to as the ABA number or a routing transit number (RTN). It’s a unique 9-digit number that functions like an identifier or address for each financial institution in the United States.
Set your credit or debit card to automatically decline transactions to help you manage your budget:
You can also set your card to decline all international purchases.
Transaction limits are set in Card Controls in digital banking.
We ask that you use our video banking service, or come to a branch to update signers (joint owners) on an account.
Both joint owners will need to sign paperwork to update the account