Help Center

Add an Account

If you’re already an Affinity Plus member, the easiest way to add another account is from digital banking, after logging in.

• In the mobile banking app: Go to the More screen. Then under Apply for Loans & More, tap Open a New Account.
• In online banking: From any screen, click Apply at the top. Then select New Accounts.

Beneficiaries

To add or change a beneficiary, fill out the Beneficiary Request Form.

You can mail, fax or drop off the completed form at a branch location.

Change Contact Information

You can update your address, phone number or email address in online banking or the mobile banking app.

• Mobile banking app: Go to the More screen and select Profile Details.
• Online banking: Select the Profile menu option.

Change Your PIN

When updating your PIN, you must call from the number we have on file for you. That's to protect your security.

And the number you dial depends on the type of card.

• Credit Card PINs: (888) 886-0083
• Debit Card PINs: (866) 985-2273

Close an Account

To close an account within your membership, submit the request in online banking:  Close Account Request form

You can also access this form from the Contact option within online banking, located in the top right. On the Contact page, select "Close Account" in the menu on the left.

To close your membership, please either start a Live Chat or give us a call at (800) 322-7228 during business hours.

Download Transactions

You can download your transactions from the online banking website. The file generated is a comma separated file (.csv) and can be opened in any spreadsheet application.

To download your transactions:

• From the main Accounts screen, select the account you want to download transactions for.
• Select the Download option at the top of the Account History screen.

Fraud Alerts

Real-time fraud monitoring is on your credit and debit cards. If fraud is detected, the Fraud Department at Affinity Plus will contact you with the information we have on file for you, either by text, email or phone.

Responding to fraud alerts:

• If you receive an alert by text, please reply Y or N. Texts are free.
• If you receive an alert by phone or email, contact the Fraud Detection Department right away at (888) 918-7313.

Get your PIN

For your security, we can't give out current PINs over the phone. But you can reset yours by calling from the number we have on file for you.

And the number you dial depends on the type of card.

• Credit Card PINs: (888) 886-0083
• Debit Card PINs: (866) 985-2273

Notify of Travel

Notify us of upcoming travel to ensure your credit and/or debit cards work properly while you’re out of town. To ensure we have time to process your request, please send a travel notification at least 3 business days ahead of when you’ll be leaving for your trip.

• Send us a Travel Notice from the mobile app. From the Contact Us screen, tap the Traveling soon? option.
• Submit the Travel With Your Card(s) secure form in online banking. This is accessed from the Contact menu.

Order Checks

You can order checks from the online banking website, but not the mobile app.

After logging in to online banking, select your checking account from the main Accounts screen. Next, click the "Order Checks" button on the left and you’ll be navigated to our partner website. Then select "Shop Full Catalog" to make an order.

And the cost will vary depending on the options you pick, but standard Affinity Plus checks with regular delivery (7-10 business days) are around $17.

Get Free Checks

If you have Interest Reward Checking, you get up to 4 boxes of checks free each year. To get your checks for free, you must select the style identified as "Affinity Plus Duplicate Custom" (valued at $17.00 per box).

Routing Number

Affinity Plus Routing Number: 296076301

Affinity Plus only has one routing number assigned for all accounts (other, larger financial institutions often have many).

The routing number is sometimes referred to as the ABA number or a routing transit number (RTN). It’s a unique 9-digit number that functions like an identifier or address for each financial institution in the United States.

Set Spending Limits

Set your credit or debit card to automatically decline transactions to help you manage your budget:

• Set a transaction limit to decline purchases over a particular amount.
• Set a monthly limit to decline purchases beyond that limit.

You can also set your card to decline all international purchases.

Transaction limits are set in Card Controls in digital banking.

Update Signers (Joint Owners)

We ask that you use our video banking service, or come to a branch to update signers (joint owners) on an account.

Both joint owners will need to sign paperwork to update the account