Meet Addy. Your Affinity Plus Virtual Assistant.

Our member advisors are here for you. And so is Addy, to help them help you, faster. She’ll answer your questions and point you in the right direction.

Contact Us

Addy Chat@2x

How she can help

Addy’s ready for your questions on the phone and on our website.

On the Phone

When you call and talk to Addy, she can help with your accounts. She can verify your identity, and securely:

  • Check your card’s available credit
  • Tell you when your next loan payment’s due
  • Make payments and transfers between your Affinity Plus accounts
  • Confirm your transactions and balances
  • And she can do more, too

In Online Chat

In chats, Addy can’t look at your account info. But you can ask her all kinds of general questions, like:

  • How do I change an account beneficiary?
  • How do I find my credit score?
  • How do I set up direct deposit?
  • How do I increase my credit limit?
  • Plus hundreds of other things

Member advisors are here, too.

When you call or chat and need more help than Addy can give you, or you just want to connect with a real person, you can (during business hours). Just ask for a member advisor.

How Addy got her name

“Addy” was the winner of an employee vote. “Add” plays on the “Plus” part of Affinity Plus, and “add” represents the above and beyond. Which is what you, our members, deserve. So we thought it was pretty perfect.

Affinity Plus Mobile Banking App accounts screen

THERE’S ALSO digital banking

Get 24-hour account access with the Affinity Plus mobile banking app or online banking. Here’s just some of what you can do, from anywhere:

  • Schedule and track bill payments
  • Deposit checks from your phone (with the mobile app)
  • Set up account alerts
  • Manage card controls
  • Get free and easy access to your credit score and credit monitoring

Learn about digital banking