Meet Addy. Your Affinity Plus Virtual Assistant.
Our member advisors are here for you. And so is Addy, to help them help you, faster. She’ll answer your questions and point you in the right direction.
How she can help
Addy’s ready for your questions on the phone and on our website.
On the Phone
When you call and talk to Addy, she can help with your accounts. She can verify your identity, and securely:
- Check your card’s available credit
- Tell you when your next loan payment’s due
- Make payments and transfers between your Affinity Plus accounts
- Confirm your transactions and balances
- And she can do more, too
In Online Chat
In chats, Addy can’t look at your account info. But you can ask her all kinds of general questions, like:
- How do I change an account beneficiary?
- How do I find my credit score?
- How do I set up direct deposit?
- How do I increase my credit limit?
- Plus hundreds of other things
Member advisors are here, too.
When you call or chat and need more help than Addy can give you, or you just want to connect with a real person, you can (during business hours). Just ask for a member advisor.
Tips for Talking to Addy
For a smooth experience with Addy, try these tips.
- Take it step-by-step. Use short, clear commands. For example, say “transfer” instead of “transfer money from checking to savings.” Then Addy will ask you for the next detail.
- Use "repeat." To hear something again, just say “repeat” on its own.
- Ask for a slower pace. Just say “slow down” to get Addy to speak at a slower pace.
- Avoid speaking over Addy. Try not to talk while Addy is speaking to make sure she hears you clearly.
- Need more help? During business hours, ask for a “member advisor” to speak directly with someone on our team.
How Addy got her name
“Addy” was the winner of an employee vote. “Add” plays on the “Plus” part of Affinity Plus, and “add” represents the above and beyond. Which is what you, our members, deserve. So we thought it was pretty perfect.
THERE’S ALSO digital banking
Get 24-hour account access with the Affinity Plus mobile banking app or online banking. Here’s just some of what you can do, from anywhere:
- Schedule and track bill payments
- Deposit checks from your phone (with the mobile app)
- Set up account alerts
- Manage card controls
- Get free and easy access to your credit score and credit monitoring