Proactive Security. You're Ready.

For your protection, Affinity Plus has fraud alerts by text, email and phone for your Affinity Plus Visa® credit and debit cards. These tools are a proactive measure giving you more control over your account security.

Josh, an Affinity Plus member, on a purple background.
Josh, Affinity Plus Member

How it works

Stay connected.

Regularly update your profile information to ensure your mobile number and email is current.

  • Online banking: Go to your Profile screen on the upper-right
  • Mobile banking app: Go to the More screen

Feel secure.

Real-time fraud monitoring on your accounts.

  • If suspected fraud is detected, you will receive an email, text or phone alert from the Fraud Detection Department with Affinity Plus.
  • You do not need to opt-in to receive these alerts; you are automatically enrolled.

Take action.

Respond to fraud alert text messages, emails or phone calls to keep your cards safe.

  • If you receive an alert by phone or email, contact the Fraud Detection Department right away at (888) 918-7313.
  • If you receive an alert by text, please reply Y or N. Texts are free.

Monitor accounts.

  • We will never ask for your PIN, passwords or activation code.
  • Do NOT respond to suspicious emails, texts or calls.
  • DO contact us if you receive suspicious communications about your accounts.

Mobile phones

Card Controls & Alerts. You Set It.

For extra security and awareness, get alerts about your card usage. Or set transaction controls. Manage your debit and credit cards however you want.

Learn about Card Controls & Alerts