Contact Us. We're here to help.
Whether you want to talk by phone, chat, or in person, we're here for you.
Ways to get in touch
Chat
With Member Advisors
Monday – Friday 8 a.m. – 5:30 p.m.
Saturdays 8 a.m. – 12 p.m.
With Addy
Anytime day or night
Addy’s your Affinity Plus virtual assistant. When you , she can answer common questions, and point you in the right direction.
If you can’t get what you need from Addy, or you just want to connect with a real person, you can (during business hours). Just type “member advisor.”
Video Calls
Monday – Friday 9 a.m. – 5 p.m.
Saturdays 9 a.m. – 12 p.m.
Get friendly face-to-face service from a member advisor by scheduling an appointment over Video Banking.
Phone
Monday – Friday 8 a.m. – 5:30 p.m.
Saturdays 8 a.m. – 12 p.m.
Call (800) 322-7228 or schedule an appointment for a member advisor’s help with loans, accounts, credit cards, digital banking, and more.
New American Loan: (800) 322-7228.
In Person
Hours vary by location
Drop by one of our locations during their business hours, or skip the line and schedule an appointment.
You can also request an order pickup for things like cashier’s checks, new or replacement debit cards, notary services, and more. Then we’ll have it ready for you when you get there.
Digital Banking
General Information
Forms, General Correspondence & Board of Directors
Affinity Plus Federal Credit Union
175 West Lafayette Frontage Rd
St. Paul, MN 55107
Loan Payments & Deposits
Affinity Plus Federal Credit Union
P.O. Box 64569
St. Paul, MN 55164-0569
Mortgage Error Resolution
Affinity Plus Federal Credit Union
Attention: Error Resolution
P.O. Box 64567
St. Paul, MN 55107
Mortgage Payoff Requests
Members
You can request your mortgage payoff amount in digital banking. Just go to your mortgage account, then under Account Activity, click "See my mortgage details."
If you’re not registered for digital banking, please contact us to request your payoff amount.
Third Parties
Email us at mortgagepayoffs@affinityplus.org and include:
The borrower’s name, property address, loan number, payoff date needed, and the borrower’s authorization form (sent as an attachment).
General Feedback
If your feedback is about digital banking or your accounts, please call us or start a chat, so that we can help you right away. If your feedback is about something else, please feel free to use this form.
Community Requests
Want to ask about sponsorship, event involvement and other ways Affinity Plus can help your community? Let us know!