The COVID-19 pandemic has changed so much about our lives, and how we do business. It has also changed the way we communicate and engage. We miss seeing you in our branches, chatting and getting to know about your daily life, giving you a fresh cup of coffee, and helping you with your banking needs.
At Affinity Plus, it’s important to continue the tradition of excellent service and care for you, our members. Which is why, we wanted to give you a new way to safely connect with us through Affinity Plus Video Banking and still receive the same excellent in-branch experience.
Affinity Plus Video Banking gives you an opportunity to speak face-to-face with one of our member advisors from your mobile device or desktop computer. Save a trip to the branch, and still see our smiling member advisors! You can even wearing your pajamas, if you’d like! Over video calls, you can get personalized help with all kinds of things, including:
- Signing documents
- Loan applications
- Digital banking
- Account maintenance
- Wires or other transfers
- Card services
- Business member services
Some of our members are already using and enjoying the Video Banking component. Here is what some of them have to say about their experience:
“Amazing experience. It was quick and easy, and I felt like I was in a branch!! What a great application for Affinity Plus.”
“Very friendly and helpful staff. Love seeing smiley faces.”
“I thought the experience was easy and enjoyable. I was helped by Tiffany. She was clear, concise, and very easy to understand as she walked me through this process.”
“This service is excellent! Saves so much time especially in rural areas on going to the bank on things that can be done over video call! Very pleased! Thank you so much Affinity!”
However you like to connect with us – online or mobile, over the phone, Video Banking, the drive thru and by appointment in the branch – we’re here for you!
To get started, please visit www.affinityplus.org/video-banking.