We’ve identified an intermittent error within the new online banking site which was not evident in our testing and caused interruptions for some members while they were logging in or conducting activity within the site. While we resolve this issue, the new online banking site is currently unavailable. We understand how important it is for you to have access to your accounts, which is why the original Access Plus online banking and mobile banking will continue to be available to you.
What password do I use to access my old online banking account? You will need to use your original online banking password, along with your member number, to access the old site. Your new user name and password cannot be used for the old site.
Do I need to be concerned about this compromising the security of my accounts? No, this is not a security issue and your accounts remain secure and protected.
Will the account activity I transacted on the new site be reflected on the old site when I log in? Yes, all account activity you transacted on the new site will be reflected in the old site. This includes services such as Bill Pay and account transfers.
We appreciate your patience as we are diligently working to resolve this issue. If you experienced this error, we apologize for any inconvenience and frustration it may have caused. You can expect to receive a communication from us when access to the new online banking is restored. If you have any questions, please contact us at (800) 322-7228 or on our website using Live Chat.