Protecting You: Information Security

Our Commitment To You

Members’ account security and personal information is a top priority for Affinity Plus. We have teams of dedicated professionals who anticipate, deal with and help prevent security threats to our members.


What We Do

  • We encrypt all data and wireless communications.
  • No personal or financial information is ever stored on your computer or smartphone.
  • Our online banking automatically logs you out after 10 minutes of inactivity.
  • Our mobile app automatically logs you out after 3 minutes of inactivity.
  • We monitor payment channels for suspicious transactions to detect fraud.

What You Can Do

Here's a list of tips from your Affinity Plus Information Security team:

  • Keep your accounts up to date with Affinity Plus if your address, phone or contacts change.
  • Go paperless and use Affinity Plus’ secure Online and Mobile Banking services.
  • Affinity Plus will never ask you for your user ID or password.

Monitor your accounts

  • Monitor all statements, bills and accounts.
  • Regularly review your credit reports.
  • Look for unexpected charges on your debit or credit cards.
  • Note alerts that your accounts have been accessed from another computer or device

Keep your accounts safe

  • Consider using a passphrase – a series of random words or sentences that mixes upper and lower-case letters and special characters.
  • User multi-factor authentication when available.
  • Be wary of unexpected notices that your account passwords have changed.

Use email safely

  • Never reply to emails (or text messages) that request personal information.
  • When in doubt, don't open attachments or click links in emails from unknown senders.
  • If you receive an email you weren't expecting from a sender you know, call to verify they sent it.

Stay safe online

  • Manually type in website addresses instead of clicking on questionable links.
  • Watch out for phishing websites. These present as legitimate but are simply gathering your private information.
  • Only do business with companies you know and trust.
  • Overall, be vigilant and suspicious constantly when on the internet.

Keep your devices safe

  • Make sure all your internet-connected devices are up to date.
  • Make sure any home computers have anti-virus installed and are active and up to date.
  • Run software that comes only from reputable sources.
  • Make sure you have an automated file backup system in place.

For More Information

For more information on how to protect yourself from fraud and identity theft, view these tips from Experian.